# SD-T Service/RMA Defaults

**URL:** <https://forum.evoerp.com/t/sd-t-service-rma-defaults/884>\
**Category:** System Manager\
**Tags:** system-manager, system-defaults\
**Created:** [August 30, 2025, 1:43am UTC](https://forum.evoerp.com/t/sd-t-service-rma-defaults/884 "2025-08-30T01:43:56Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![evoerp](https://forum.evoerp.com/user_avatar/forum.evoerp.com/evoerp/32/13_2.png) [@evoerp](https://forum.evoerp.com/u/evoerp)\
**Post date:** [August 30, 2025, 1:43am UTC](https://forum.evoerp.com/t/sd-t-service-rma-defaults/884/1 "2025-08-30T01:43:56Z")

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# SD-T Service Repair & RMA Defaults

#### Show BOM In Release Serv/Repair

This controls whether you can see the Work Order BOM when releasing a Service/Repair order for shipping to calculate the costs and indicate which components would appear itemized on the invoice.

#### Service/Repair Location

This defines the default inventory Location to be used for Service/Repair orders. If this Location has been designated a Service Location in [IN-L-B](https://forum.evoerp.com/t/in-l-b-enter-assign-locations/658/1) then stock status and inventory inquiry will ignore the inventory in this Location when calculating available stock.

#### Add Misc. information in SR-A & E?

If this is Y, then SR-A and SR-E will bring up a new program when saving to enter additional fields that may apply to the service/repair order. These fields are user defined and the description on the screen can be defined using [SM-R](https://forum.evoerp.com/t/sm-r-multi-language-maintenance/857/1)

#### Allow RMA info changes in RM-C

Indicate whether RMA receiving can also make changes to fields such as Reason for Return and Warranty Status

#### Control RMA Return Codes

Indicate whether RMA Reason for Return entries are controlled based on the list entered in [RM-E](https://forum.evoerp.com/t/rm-e-enter-rma-return-codes/581/1). Y means the reason entered must be on the list; N means any reason can be entered; A means any reason can be added to the list on the fly and R means a Reason for Return is required.

#### RMA Restock Item Number

Enter the item number (Type N) to be used for Restocking Charge on returns

#### RMA Restock Flat Charge or %

Enter F for a flat charge or P for a percentage of the return value

#### RMA Restock charge or % Amt

Enter the default amount or percentage to be charged for restocking

#### RMA Credit Item Number

Enter the item number (Type N) to be used for customer credit sales orders on returns of defective items

#### Enter Ship Tracking # in SR-E

Enter Y to allow entry of the freight carrier tracking number in [SR-E](https://forum.evoerp.com/t/sr-e-release-service-repairs/572/1)

#### Generate S/R WO in SR-A (Y/N/A)

Enter Y to automatically generate Work Orders when saving a Service/Repair order or A (Ask) to be prompted whether to generate the order.

#### Allow Upd RMA Reasons after Disp

Enter Y to allow RMA Reason for Return to be changed after the RMA disposition has been entered.

#### Convert RMA to S/R Quote (Y/N/A)

Enter Y for RMA to convert to S/R Quote when Repair Disposition is selecter, N to convert to S/R Order and A to ask at the time of conversion.

#### S/R Generate WO with Standard BOM & Routing

Enter Y to use Standard BOM & Routing on S/R Order, N to use blank and A to ask.

#### RM-D Autopost Credit Memo (Y/N/A)

If set to Y the generation of a credit memo in [RM-D](https://forum.evoerp.com/t/rm-d-disposition-rma/580/1) will be posted when saving.

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_[View the full topic](https://forum.evoerp.com/t/sd-t-service-rma-defaults/884)._